At this time, we can file a *** claim for a damaged package since you have advised that the package arrived empty. I apologize for any confusion or frustration this has caused you. While I know that you were provided with a photo that showed a different style of box, however, as explained, that was just an example of how the item would appear in that packaging. The warehouse team has further confirmed that the item was packaged in a white and brown medium sized *** box and was successfully delivered by *** to the shipping address provided at checkout. At this time, it has been confirmed by our warehouse team that the serial number for the specific item that was assigned to your order was scanned out of our system and is no longer in our warehouse, indicating that it did ship out. As we have preciously discussed I reached out to the warehouse team to confirm that your item did ship out correctly. Hi ******, This is ******, ******** Service Supervisor, we have spoken about this particular order via live chats. Revolve I am demanding a refund for my order its unfair to treat a customer like this and to provide rude customer service that causes lots of stress on the customer. This was my first and last purchase with them. From reading other people's reviews I see I am not the only one that had this happen. When I explained to Revolve that I have caught their lie they started saying opposite things and started hanging up their phone after multiple times. Also the *** tracking shipping weight was 1.5 LBS on the *** website but on the label it said 2 LBS and Revolve said they round up the weight which when I contacted *** they said its not true that *** does weight it correctly. Now the box I have received from them is a *** Express white box that is different size and has a side tear opening. Now this is where they started lying because the picture they provided is a Canada Goose vest in a brown shipping box that opens from the top four corners and they said this is my item that shipped. Their response was that they said they shipped out the item and in the email they stated that the warehouse has provided the image of the package as they record all shipments. The next business day I receive an email stating they checked with the team and they will not be providing me neither a replacement or refund. I have contacted Revolve customer service where from the beginning I received very rude customer service however they said they will contact their team and send a follow up email. Upon opening the package I realized it was empty without my vest and it only had packing paper. Per the tracking information my package got left in front of the house without a signature required. Read more more money withdrawn than it said in my cart because expensive shipping was added to my order that wasn't shown despite the website, and promo email stating free express/ 2-3 day shipping.Hello, I have ordered a Canada Goose vest from the website Revolve Order #*********. I ordered my items based off the price listed in my checkout, and yet then I get an email saying I haven't been charged for my preorder items which is a bad system as I have the money here now and also it is deceiving with the amount and I NEVER would have purchased if I had of known. I am super disappointed with the service, I ordered some items that in the day they were in my cart, they increased in price, and the code offered didn't work so I had to message for it and it ended up being 10% instead of 20%.
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