![]() ![]() Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Excellent service mindset and communication skills and cross selling skills.High level of integrity and accountability.Possess customer interaction / cash handling / transaction processing / sales experience.Related working experience in financial institution or related field.Provide support to the Branch Manager/Customer Service and Operations Manager to deliver the expected levels of customer service, cross-selling (for products applicable) and contribute to operational control and compliance as specified by the Bank.Represent HLB in relationship building with the community’.Organizational (organizational responsibilities) Support a conducive working environment among team members.Supervise clerical / other staff where applicable.Carry out other duties as assigned periodically.Where needed, assist in branch housekeeping activities, including but not limited to moving of carton boxes, retrieving of vouchers from storage, etc.Attend all trainings as applicable including e-learning/Workday.Keep a clean, organized work area and maintain a professional appearance.Maintain confidentiality of customers and Bank’s information in a responsible manner.Observe and comply with the Bank’s Code of Conduct & Ethics.Comply with staff rotation guidelines through inter-branch/region transfer as part of operational risk mitigation.Responsible for overall branch cash holding and end of day cash balancing (applicable for Chief Cashier). ![]() Perform Relief CSOM/2nd Liner functions as and when applicable.Be on stand-by during weekend for SST activities, as and when applicable.Read, understand and comply with Bank’s internal SOPs as applicable.Over-ride transactions as per Bank defined transaction limits.Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner.Carry out Branch RCSA through sample checking and effective rectification as applicable.Accept assignments as required to maintain adequate staffing levels throughout branch network.Support Bank’s Digital Transformation initiatives including Connect Penetration and OTC Transaction migration.Step out of the branch to meet customers for service / sales discussions occasionally / as applicable.Assist in calling up customers for service / sales interactions.Perform Meeter-Greeter/Navigator role on rotational basis / as applicable.Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling.Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops.Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results.Key Responsibilities and Accountabilities Recommend Bank’s products and services to customers and responsible for high levels of Customer service and seamless transactions. ![]() If you are looking to excel and make a difference, take a closer look at us…Įngage with walk in customers for transaction processing followed by need based discussion with customers for cross selling. ![]()
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